Frequently Asked Questions

Choose a product, upload your photo or select a Marketplace design, customize it in the editor, and proceed to checkout. You'll receive an order confirmation by email once your purchase is complete.

Available sizes vary by product type. You can view all size options directly on the product page before adding to cart.

We accept JPG, PNG, and TIFF files. For best results, we recommend images at least 300 DPI at your intended print size.

Absolutely. Upload any high-resolution image and customize it using our editor before placing your order.

Our system evaluates your image for resolution and print readiness. When appropriate, we apply AI-assisted enhancement to refine detail and improve clarity. If your image doesn't meet quality standards, we'll notify you before production.

Marketplace Images are curated artworks and photos created by independent artists in our community. You can select one to print on canvas, photo prints, and more. Artists earn commission from each sale.

Most orders ship within 3 business days. Standard delivery typically takes 5–7 business days after shipping. Expedited options may be available at checkout depending on your location.

Yes. Once your order ships, you'll receive tracking details by email.

Contact us as soon as possible with photos of the issue. Every order goes through quality checks, but if there's a production error or damage during shipping, we'll make it right.

Each order goes through detailed quality checks before shipping. Because products are custom-made, we do not offer refunds for preference-based reasons. If there's a production issue or shipping damage, we'll resolve it promptly.

Orders begin production quickly. If you need to make changes, contact us immediately and we'll do our best to assist before production starts.

Yes. When you order three or more of the same product type, volume discounts are automatically applied at checkout. The more you buy, the more you save. For larger custom or corporate orders, contact us for additional pricing options.

E-gift cards are delivered instantly by email. You can send them directly to the recipient, schedule delivery for a future date, or print them at home for a personal handoff. Gift cards must be purchased and redeemed in the same currency (CAD or USD).

No. JustPix gift cards never expire.

Gift cards can be used toward any product on our site, including custom photo prints and Marketplace designs.

You can apply through our Join Marketplace page. Once approved, you'll be able to upload designs, set pricing, and earn commission on each sale.